All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Call Tracking Operational
90 days ago
100.0 % uptime
Today
CallRail Web Application Operational
Call Routing ? Operational
Backup Call Routing ? Operational
DNI and Keyword Tracking ? Operational
Tracker Creation Operational
90 days ago
100.0 % uptime
Today
CallRail Call Tracking Mobile App Operational
90 days ago
100.0 % uptime
Today
CallRail Wordpress Plugin ? Operational
90 days ago
100.0 % uptime
Today
Lead Center Operational
90 days ago
100.0 % uptime
Today
Lead Center General Operational
Lead Center Web Application Operational
90 days ago
100.0 % uptime
Today
Softphone Operational
90 days ago
100.0 % uptime
Today
Lead Center Mobile App Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
MMS Operational
90 days ago
100.0 % uptime
Today
Call Recording ? Operational
Call Transcription Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Google Analytics Operational
90 days ago
100.0 % uptime
Today
Google Ads Operational
90 days ago
100.0 % uptime
Today
Google Call Details Forwarding ? Operational
90 days ago
100.0 % uptime
Today
Hubspot Operational
90 days ago
99.93 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Web Form Capture Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Application Dashboard Uptime
Fetching
Dynamic Number Insertion Uptime
Fetching
Call Routing Uptime
Fetching
Call Recording Processing Latency
Fetching
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - Google has marked the incident as resolved.
Mar 18, 15:58 EDT
Monitoring - Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration.
https://ads.google.com/status/publisher/incidents/Qv2RhZ21A54UJTPVDodp

Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform.

We are closely monitoring the fix and will report when service is restored for all customers.

Mar 18, 09:19 EDT
Mar 17, 2024

No incidents reported.

Mar 16, 2024
Resolved - This incident has been resolved.
Mar 16, 16:35 EDT
Monitoring - The event queue is operating normally and we are continuing to monitor.
Mar 15, 22:45 EDT
Identified - Event queues have returned to normal. We are continuing to investigate and have identified an issue with a third party provider.
Mar 15, 22:32 EDT
Investigating - Due to some processing queue backups, we are experiencing delays to some events, especially events triggered post-call. Some actions such as user management may take additional time to process.

We are investigating the issue.

Mar 15, 21:37 EDT
Mar 15, 2024
Mar 14, 2024

No incidents reported.

Mar 13, 2024
Resolved - This incident has been resolved.
Mar 13, 17:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 15:37 EDT
Investigating - We are aware of customers who use the "Sign In With Google" feature to access the web application encountering errors when logging in, and are investigating.
Mar 13, 15:01 EDT
Mar 12, 2024
Resolved - This incident has been resolved.
Mar 12, 13:10 EDT
Monitoring - HubSpot is reporting disruptions to several of its services:
https://status.hubspot.com/

Customers using CallRail's HubSpot Integration may experience degraded service or intermittent failures due to issues with the upstream provider. Customers may also experience issues configuring or authorizing the HubSpot Integration on CallRail's platform.

We are closely monitoring the fix and will report when service is restored.

Mar 12, 11:51 EDT
Completed - The scheduled maintenance has been completed.
Mar 12, 02:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 23:00 EDT
Scheduled - CallRail will be performing routine maintenance on Monday, March 11, 2024 starting at 11:00 PM EST (Tuesday 4:00 UTC) until Tuesday, March 12, 2024 3:00 AM EST (8:00 UTC) as part of our continued commitment to providing you with an optimized, smooth-running in-app experience.
During the maintenance window, some customers may notice intermittent unavailability or slow load times for:
  * Lead Center (console and softphone calls/texting)
  * SMS text messaging
  * Homepage dashboard
  * New account creation, including new Account Center accounts
  * 10DLC registrations
  * Bulk export for historical account data
The CallRail web app will remain up and functional. Rest assured that phone calls will route as normal and all data will still be tracked during the maintenance window. We apologize for any inconvenience this may cause.

Mar 4, 09:35 EST
Mar 11, 2024
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024
Resolved - Meta/Facebook has resolved any impacted functionality: https://metastatus.com/
Mar 5, 15:43 EST
Identified - Meta/Facebook are reporting disruptions to several of their services:
https://metastatus.com/?ref=dfc

Customers using CallRail's Facebook Integration may experience degraded service or intermittent failures due to issues with the upstream provider. Customers may also experience issues configuring or authorizing the Facebook Integration on CallRail's platform.

We are closely monitoring the fix and will report when service is restored.

Mar 5, 11:32 EST