Full functionality has been restored at this time. Platform performance has been normal for the past hour, so this incident is now resolved.
Posted 5 months ago. Apr 18, 2017 - 18:14 EDT
We identified a network and disk performance problem with our primary database machine. We have failed over to a standby machine, and are slowly reintroducing some features as it is safe to add load. Primary call routing and application access are both fully operational at this point.
Posted 5 months ago. Apr 18, 2017 - 16:27 EDT
We are currently working on a performance problem affecting our primary database. Application access may be delayed. Calls are being handled by our backup routing system.