Intermittent Audio Routing Problems
Incident Report for CallRail
11:05p EDT: One of our upstream carriers has notified us of audio routing trouble affecting a small subset of numbers today. The issue occurred between 2:40p EDT and 3:50p EDT, and again between 8:30p EDT and 10:40p EDT. Overall impact is less than 1% of tracking phone numbers, and only a subset of calls to those numbers.

Affected numbers and calls during this time were successfully connected, but callers were unable to hear each other.

We have confirmed that the issue is now resolved. If you are concerned whether or not your numbers may have been impacted, please reach out to our support team for more information.
Occurred on August 24