Call Recording Delays

Incident Report for CallRail

Resolved

Call recordings have been stable and current for over an hour now, so this incident is considered resolved.

Posted Jul 06, 2017 - 16:10 EDT

Monitoring

Our upstream carrier has indicate that the problem is resolved at this time. We are monitoring our own systems as they catch up and process recordings that were delayed. We expect to be current by about 3:15pm EDT.

Posted Jul 06, 2017 - 14:00 EDT

Identified

One of our upstream carrier partners is experiencing trouble with call recording retrieval, which is delaying availability of call recordings. Affected calls will show no recording for now, and call notification emails will be delivered without recordings. CallScore, CallScribe, and Keyword Spotting are delayed for these calls as well. Our partner is working on a resolution, and at this time we expect that recordings will become available later today.

Posted Jul 06, 2017 - 12:20 EDT