Platform Performance Degradation

Incident Report for CallRail

Resolved

Platform performance has been stable since the switch, so this incident is now considered resolved.

Posted Jul 14, 2017 - 10:11 EDT

Monitoring

We have promoted a replica database and restored access to the application. Our team is monitoring performance closely to ensure it returns to normal state.

Posted Jul 14, 2017 - 09:57 EDT

Identified

We've seen slowly degrading performance across the entire platform for the past 20 minutes. We have isolated the problem to our primary database machine, and our engineering team is preparing fail over to a standby replica. The application will be briefly unavailable while we make this switch.

Posted Jul 14, 2017 - 09:45 EDT