Support Ticketing System Issues

Incident Report for CallRail

Resolved

Our ticketing system is back to normal operation at this time.

Posted Nov 06, 2017 - 16:05 EST

Identified

We are currently experiencing issues with our support ticketing system. If you've submitted a request to support@callrail.com or through our website, it may take a little longer to get back to you than normal. Because of this, our phone support team is a little busier than usual as well. For urgent issues, please call us and leave a message if you can't get through right away. We'll get back to you shortly.

None of this affects the application or call routing, both of which are performing normally.

Posted Nov 06, 2017 - 13:53 EST