Call routing error rates
Incident Report for CallRail
This incident was resolved Wednesday 6/4 1:51pm EDT. We are continuing to recover recordings that failed to process during the incident and will update further when that process is complete.
Posted Jun 04, 2020 - 14:53 EDT
Affected calls are now visible in the Analytics dashboard and in reports. We continue to work on making recordings of affected calls available to users.
Posted Jun 03, 2020 - 18:23 EDT
A fix has been implemented and we are monitoring the results. We are currently working to update calls in Analytics that occured during this incident.
Posted Jun 03, 2020 - 12:51 EDT
The issue has been identified and a fix is in progress. Calls continue to successfully route to their destinations, however recordings and analytics on new calls are affected.
Posted Jun 03, 2020 - 12:37 EDT
We are currently investigating this issue.
Posted Jun 03, 2020 - 12:27 EDT
This incident affected: Application Dashboard, Call Routing, and Call Recording.