Elevated error rate from call routing systems
This incident has been resolved.
Errors are clearing and calls are routing normally again. Calls that were routed during the incident may continue to show as "in progress" for up to two hours after they have completed. Recording processing and transcriptions for those calls will be delayed. Free trial sign-ups are also operational again. We will continue to monitor.
We are temporarily routing all calls using our backup routing system. Calls will route successfully, however an increased number of calls will temporarily show as "in progress" in the CallRail dashboard after they are complete. Processing of those recordings and transcriptions will also be delayed. Lead Center call queues are failing to route calls during this mitigating action.
We are continuing to monitor. We are seeing an improvement in error rates but some calls are still not successfully routing.
We are continuing to monitor. New CallRail trial sign ups are also effected.
We continue to experience elevated error rates related to this issue at our provider.
We've identified an issue at a hosting provider, however our backup call routing system is correctly routing calls. The hosting provider has identified and deployed a fix. A small number of calls that occurred during this period may continue to show as "in progress" temporarily. We will continue to monitor.
We are currently investigating elevated error rates from our call routing system.
This incident affected: Call Tracking (CallRail Web Application, Call Routing) and Lead Center (Lead Center General, Lead Center Web Application, Softphone, Lead Center Mobile App).