All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Application Dashboard Operational
Call Routing ? Operational
Backup Call Routing ? Operational
DNI and Keyword Tracking ? Operational
Call Recording ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Application Dashboard Uptime
Fetching
Dynamic Number Insertion Uptime
Fetching
Call Routing Uptime
Fetching
Call Recording Processing Latency
Fetching
Past Incidents
Jan 18, 2020

No incidents reported today.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020
Resolved - We have identified the root cause as a poorly performing application change, which caused some users to experience timeouts and others to experience slow response times. That change was reverted immediately by our operations team, and so we expect no further impact from this incident.
Jan 14, 14:29 EST
Monitoring - Application performance has been restored. We are continuing to monitor and investigate the root cause.
Jan 14, 13:56 EST
Investigating - We are currently experiencing availability problems with the application dashboard, and are investigating the cause. Call routing and other systems are unaffected at this time.
Jan 14, 13:51 EST
Jan 13, 2020
Resolved - The problem has been resolved. Messages that failed during this period have now been delivered.
Jan 13, 13:22 EST
Monitoring - We have reverted the change that caused this issue and are monitoring the results.
Jan 13, 12:17 EST
Identified - We have identified an application issue affecting delivery of text messages to tracking phone numbers.
Jan 13, 12:09 EST
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.

Jan 4, 2020

No incidents reported.