CallRail Status

All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Application Dashboard Operational

Call Routing Operational

Backup Call Routing Operational

DNI and Keyword Tracking Operational

Call Recording Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Application Dashboard Uptime

Fetching

Dynamic Number Insertion Uptime

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Call Routing Uptime

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Call Recording Processing Latency

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Past Incidents

Jun 6, 2020

No incidents reported today.

Jun 5, 2020

No incidents reported.

Jun 4, 2020

Call routing error rates

Resolved - This incident was resolved Wednesday 6/4 1:51pm EDT. We are continuing to recover recordings that failed to process during the incident and will update further when that process is complete.
Jun 4, 14:53 EDT

Update - Affected calls are now visible in the Analytics dashboard and in reports. We continue to work on making recordings of affected calls available to users.
Jun 3, 18:23 EDT

Monitoring - A fix has been implemented and we are monitoring the results. We are currently working to update calls in Analytics that occured during this incident.
Jun 3, 12:51 EDT

Identified - The issue has been identified and a fix is in progress. Calls continue to successfully route to their destinations, however recordings and analytics on new calls are affected.
Jun 3, 12:37 EDT

Investigating - We are currently investigating this issue.
Jun 3, 12:27 EDT

Jun 3, 2020

Jun 2, 2020

No incidents reported.

Jun 1, 2020

Call Recording Interruption

Resolved - All affected recordings are now available, and issues with our provider have been resolved.
Jun 1, 12:56 EDT

Monitoring - We've implemented a workaround for the issue and are monitoring results. Recordings which were impacted by this issue will become available as we continue to process the backlog.
May 31, 09:47 EDT

Update - We continue to await a response from our vendor on this issue, and are exploring options for workarounds in the absence of action from them.
May 31, 01:37 EDT

Identified - An issue at one of our providers is causing temporary unavailability of recordings for calls made to some customers after 6:45 am EDT, 5/30. We have notified the provider of the issue. Calls are still being recorded, and we anticipate the recordings being available when the issue has been resolved.
May 30, 18:26 EDT

May 31, 2020

May 30, 2020

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.