All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Uptime over the past 90 days. View historical uptime.
Call Tracking Operational
90 days ago
99.99 % uptime
Today
CallRail Web Application Operational
Call Routing ? Operational
Backup Call Routing ? Operational
DNI and Keyword Tracking ? Operational
Tracker Creation Operational
90 days ago
100.0 % uptime
Today
CallRail Call Tracking Mobile App Operational
90 days ago
100.0 % uptime
Today
CallRail Wordpress Plugin ? Operational
90 days ago
99.97 % uptime
Today
Lead Center Operational
90 days ago
99.97 % uptime
Today
Lead Center General Operational
Lead Center Web Application Operational
90 days ago
100.0 % uptime
Today
Softphone Operational
90 days ago
100.0 % uptime
Today
Lead Center Mobile App Operational
90 days ago
99.88 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Call Recording ? Operational
Call Transcription Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Google Analytics Operational
90 days ago
100.0 % uptime
Today
Google Ads Operational
90 days ago
100.0 % uptime
Today
Google Call Details Forwarding ? Operational
90 days ago
100.0 % uptime
Today
Hubspot Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Web Form Capture Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Application Dashboard Uptime
Fetching
Dynamic Number Insertion Uptime
Fetching
Call Routing Uptime
Fetching
Call Recording Processing Latency
Fetching
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Scheduled outage on Saturday, February 4
Completed - The scheduled maintenance planned for this evening is no longer required. All services will be operational.
Feb 3, 17:42 EST
Scheduled - CallRail will be performing system-wide maintenance, leading to a scheduled 4-hour outage beginning Saturday, February 4 at 12 midnight EST and ending on Saturday, February 4 at 4am EST (5:00 - 9:00 UTC.)

During the planned outage:
* CallRail customers will be unable to log in to the web app or mobile apps.

* Calls forwarded to a non-CallRail number will continue to route, but softphone availability will be impacted. This means if you usually receive or make calls in Lead Center, you will be unable to do so during the scheduled maintenance window. If you anticipate needing to receive calls on February 4 from 12 midnight to 4 am EST, we urge you to ensure that your Call Flows forward unanswered calls to voicemail or an outside phone number.

* The web dashboard will be unavailable, but calls, texts, and chats will continue to be tracked. Similarly, call recordings and notifications will be delayed, but available after maintenance is completed.

* Form data will not be captured by CallRail during this window, but will still be collected by any external form providers.

CallRail is committed to providing stable and reliable service as your business continues to grow, and this system-wide maintenance is a part of that commitment. The maintenance window was chosen to reduce downtime during normal operating hours. We apologize for any inconvenience this outage may cause.
Feb 1, 18:02 EST
Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023
Integration event delays
Resolved - We have resolved both issues and have plans in place for data cleanup and future prevention.
Jan 30, 15:58 EST
Update - Our team added resources and the queues are returning to normal. However, we did notice that number creation is experiencing issues, so adding that to the list of degraded services here for transparency.
Jan 30, 15:44 EST
Monitoring - Due to some processing queue backups, we are experiencing delays to integration events, especially events triggered post-call.
Jan 30, 15:24 EST
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Errors creating or using new phone numbers
Resolved - Website pools and source tracking should be routing correctly. Integration events are also routing at this time.
Jan 25, 17:21 EST
Update - We're aware that processing of all integration events, including Webhooks, has been delayed by this event. We'll continue to keep everyone up-to-date.
Jan 25, 16:56 EST
Update - The team has found a few leads that we are still investigating regarding source tracking numbers not working and additional routing issues.
Jan 25, 16:36 EST
Investigating - We're investigating an issue where newly created website pools and source tracking numbers may not contain phone numbers, and if they do contain phone numbers those numbers may not be routing correctly.
Jan 25, 15:38 EST
Issues with call status not reflecting properly
Resolved - We've confirmed that the incident was limited in scope as originally reported and will provide post-mortem details on impact when available.
Jan 25, 09:07 EST
Update - We have identified a small number of calls that are not displaying on the website and are working on a solution. All calls were routed correctly, but we're investigating reporting.
Jan 24, 18:37 EST
Monitoring - During a period from 10:15am to 11:15am call statuses were likely to be inaccurate. This issue has been fixed. However, some existing call data from that time may continue to be inaccurate while our team investigates.
Jan 24, 12:29 EST
Jan 24, 2023
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage