All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Application Dashboard Operational
Call Routing ? Operational
Backup Call Routing ? Operational
DNI and Keyword Tracking ? Operational
Call Recording ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Application Dashboard Uptime
Fetching
Call Routing Uptime
Fetching
Backup Call Routing Uptime
Fetching
Past Incidents
Jun 24, 2019

No incidents reported today.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019
Resolved - This incident has been resolved. During this performance degradation, CallRail stopped automatically detecting duplicate form submissions. We have restored this functionality and reprocessed duplicate detection for all forms submitted during the incident.
Jun 21, 15:56 EDT
Identified - We've identified the cause of the performance issue and have deployed code changes to mitigate the problem. Application performance is improving.
Jun 21, 12:50 EDT
Investigating - We are currently investigating slow performance of the CallRail reporting application. Call routing, recording and DNI are unaffected.
Jun 21, 11:51 EDT
Jun 20, 2019

No incidents reported.

Jun 19, 2019
Resolved - Earlier today we identified a bug that caused some call alert email notifications to be delivered while displaying the wrong tracking number name and company information. Calls were also displayed in dashboards with this same errant information. This bug only affected calls to a small subset of tracking phone numbers, but it existed in our production infrastructure from approximately 11:00am EDT to 5:00pm EDT today.

At this time, we're confident of the following:
- All calls were routed to the correct destinations or call flows.
- No incorrect tracking phone numbers were displayed on any websites.
- No email notifications, webhooks, or integration events were delivered to the wrong destinations.
- No calls or call recordings were exposed to unauthorized users in the dashboard or mobile app.

We are still completing an internal investigation, and will provide more details once that is complete. If you have questions specific to your account, please contact our support team.
Jun 19, 20:32 EDT
Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.