CallRail Status

All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Application Dashboard Operational

Call Routing Operational

Backup Call Routing Operational

DNI and Keyword Tracking Operational

Call Recording Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Application Dashboard Uptime

Fetching

Call Routing Uptime

Fetching

Backup Call Routing Uptime

Fetching

Past Incidents

Apr 21, 2019

No incidents reported today.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

Call Routing Performance Issues

Resolved - The root cause of the issue has been identified and resolved. All calls are now routing normally.

When the incident occurred, we moved calls from the impacted system to a failover system, which continued to route calls as normal. However, during this process, we identified that approximately 20% of tracking numbers were not able to be moved and continued to experience problems. We have identified the cause of that issue as well and are working to correct it.
Apr 18, 11:59 EDT

Update - Fixes have been deployed and calls are routing normally. We're continuing to monitor for errors.
Apr 18, 11:22 EDT

Monitoring - We've rerouted call traffic to the backup call routing application and performance is back to normal as of 10:23 EDT. We're continuing to investigate the root cause.
Apr 18, 10:42 EDT

Investigating - We are currently investigating degraded performance in our call routing application.
Apr 18, 10:25 EDT

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.