All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Application Dashboard Operational
Call Routing ? Operational
Backup Call Routing ? Operational
DNI and Keyword Tracking ? Operational
Call Recording ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Application Dashboard Uptime
Fetching
Dynamic Number Insertion Uptime
Fetching
Call Routing Uptime
Fetching
Call Recording Processing Latency
Fetching
Past Incidents
Feb 17, 2020

No incidents reported today.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Resolved - This incident has been resolved.
Feb 14, 12:58 EST
Monitoring - A fix has been implemented upstream. We are continuing to monitor.
Feb 14, 12:34 EST
Identified - We have identified an issue with our upstream telephony provider. To attempt to mitigate the issue, we are adjusting our routing configuration to use other carriers where possible. We are continuing to monitor our metrics.
Feb 14, 10:40 EST
Investigating - An upstream call routing provider is reporting elevated errors routing calls.
Feb 14, 10:29 EST
Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020
Resolved - This incident has been resolved.
Feb 6, 19:21 EST
Update - We're seeing no additional issues from this incident, so we consider this issue resolved at this time.
Feb 6, 17:00 EST
Monitoring - Application availability is back to normal, and we're monitoring closely to ensure no further problems.
Feb 6, 15:52 EST
Identified - We've isolated the problem to a poorly performing database query and are current rolling back this change.
Feb 6, 15:46 EST
Investigating - Our monitoring systems are indicating performance problems with our application dashboard and we are currently investigating. Call routing and DNI is unaffected.
Feb 6, 15:25 EST
Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

Feb 3, 2020

No incidents reported.