CallRail Status

All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Application Dashboard Operational

Call Routing Operational

Backup Call Routing Operational

DNI and Keyword Tracking Operational

Call Recording Operational

Lead Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Application Dashboard Uptime

Fetching

Dynamic Number Insertion Uptime

Fetching

Call Routing Uptime

Fetching

Call Recording Processing Latency

Fetching

Past Incidents

Jun 22, 2021

No incidents reported today.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

Reporting Dashboard Outage

Resolved - This incident has been resolved.
Jun 13, 14:18 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 11:51 EDT

Update - We are continuing to investigate this issue.
Jun 13, 11:22 EDT

Investigating - We are currently investigating an issue affecting the Reporting Dashboard.
Jun 13, 11:09 EDT

Jun 12, 2021

Unplanned Maintenance on CallRail Multi-Touch Cost Per Lead (CPL report)

Completed - The maintenance has been completed.
Jun 12, 08:53 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 16:45 EDT

Scheduled - We have taken our Ad Clicks data offline to mediate our earlier Application Dashboard Outage. While we attempt to recover the ad-click data, the Cost Per Lead reporting will not be accurate.
Jun 11, 16:41 EDT

Jun 11, 2021

Application Dashboard Outage

Resolved - The incident has been resolved.
Jun 11, 17:27 EDT

Monitoring - A fix has been implemented and we are monitoring the results. Call Recording delays are improving as recordings are processed.
Jun 11, 16:32 EDT

Identified - We have identified a database issue and are urgently working to resolve it. Application Dashboard and Lead Center continue to be affected. Non-Lead Center calls are routing, although availability of recordings is delayed.
Jun 11, 15:40 EDT

Investigating - We are investigating an outage affecting Application Dashboard and Lead Center.
Jun 11, 15:27 EDT

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.