CallRail Status

All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Application Dashboard Operational

Call Routing Operational

Backup Call Routing Operational

DNI and Keyword Tracking Operational

Call Recording Operational

Lead Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Application Dashboard Uptime

Fetching

Dynamic Number Insertion Uptime

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Call Routing Uptime

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Call Recording Processing Latency

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Past Incidents

Mar 1, 2021

Intermittent Errors

Resolved - This incident has been resolved. We believe that impact was limited to Lead Center and will continue to monitor service health.
Mar 1, 16:22 EST

Monitoring - We've identified an issue with our platform and have taken measures to resolve it. The Application Dashboard and Lead Center are fully functional again. We will continue to monitor the incident.
Mar 1, 15:46 EST

Update - We are continuing to investigate this issue.
Mar 1, 15:27 EST

Investigating - We are currently investigating reports of slowness and/or errors within the app.
Mar 1, 15:21 EST

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

RMQ Cluster Upgrade

Completed - The scheduled maintenance has been completed.
Feb 26, 23:05 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 23:02 EST

Scheduled - We will be undergoing scheduled maintenance at this time to update our RMQ cluster. This update will bring the cluster version up to a release that includes rolling update functionality. It should take no longer than 5 minutes to run the update, but will impact all parts of our services during this time.

Future upgrades and maintenance for RMQ should have no impact.
Feb 26, 12:37 EST

Outbound SMS Interruption

Resolved - This incident has been resolved.
Feb 26, 12:01 EST

Monitoring - Our messaging provider has implemented a fix, and at this time outbound messaging should be fully available. We are continuing to monitor performance and error rates.
Feb 26, 11:10 EST

Investigating - We are investigating reports of intermittent errors with an upstream provider that are impacting the delivery of outbound SMS.
Feb 26, 09:59 EST

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.