CallRail Status

All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Application Dashboard Operational

Call Routing Operational

Backup Call Routing Operational

DNI and Keyword Tracking Operational

Call Recording Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Application Dashboard Uptime

Fetching

Dynamic Number Insertion Uptime

Fetching

Call Routing Uptime

Fetching

Call Recording Processing Latency

Fetching

Past Incidents

Jan 18, 2020

No incidents reported today.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

Application dashboard performance problems

Resolved - We have identified the root cause as a poorly performing application change, which caused some users to experience timeouts and others to experience slow response times. That change was reverted immediately by our operations team, and so we expect no further impact from this incident.
Jan 14, 14:29 EST

Monitoring - Application performance has been restored. We are continuing to monitor and investigate the root cause.
Jan 14, 13:56 EST

Investigating - We are currently experiencing availability problems with the application dashboard, and are investigating the cause. Call routing and other systems are unaffected at this time.
Jan 14, 13:51 EST

Jan 13, 2020

Problem delivering text messages

Resolved - The problem has been resolved. Messages that failed during this period have now been delivered.
Jan 13, 13:22 EST

Monitoring - We have reverted the change that caused this issue and are monitoring the results.
Jan 13, 12:17 EST

Identified - We have identified an application issue affecting delivery of text messages to tracking phone numbers.
Jan 13, 12:09 EST

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.

Jan 4, 2020

No incidents reported.