All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to email us at support@callrail.com.

Application Dashboard   Operational
Call Routing   ? Operational
Backup Call Routing   ? Operational
DNI and Keyword Tracking   ? Operational
Call Recording   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Application Dashboard Uptime
Fetching
Call Routing Uptime
Fetching
Backup Call Routing Uptime
Fetching
Past Incidents
May 24, 2018

No incidents reported today.

May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018
Postmortem - Read details
May 15, 09:42 EDT
Resolved - We identified a resource limit with one of our upstream telephony providers which was causing calls to fail. We've received confirmation from our provider that the limit has been increased and all functionality has now been restored.

We are working with our provider to determine appropriate next steps to ensure that this issue does not occur again.
May 14, 17:47 EDT
Update - We are continuing to monitor for any further issues.
May 14, 17:05 EDT
Update - We have identified the issue and are working with our upstream telephony provider to resolve.
May 14, 16:43 EDT
Update - We have moved the CallRail application back into emergency maintenance mode to force all calls to backup routing. We are continuing to work with our provider.
May 14, 16:12 EDT
Update - We are continuing to monitor for any further issues.
May 14, 15:29 EDT
Monitoring - The application has been restored and call connection rates are improving. We are continuing to monitor call outcomes and are working with our providers to determine the root cause.
May 14, 15:28 EDT
Update - We are continuing to investigate this issue.
May 14, 14:49 EDT
Update - We are still investigating an issue routing phone calls at our upstream telephony provider. For the time being we have put our application into emergency maintenance mode to force all calls to backup routing. We are continuing to work with our provider to restore connectivity.
May 14, 14:43 EDT
Investigating - Beginning at 1:30 est we have identified a decrease in calls complete in our upstream network providers. We are working with our upstream providers to restore connectivity for affected customers.
May 14, 14:08 EDT
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.