CallRail Status

All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to email us at support@callrail.com.

Application Dashboard Operational

Call Routing Operational

Backup Call Routing Operational

DNI and Keyword Tracking Operational

Call Recording Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Application Dashboard Uptime

Fetching

Call Routing Uptime

Fetching

Backup Call Routing Uptime

Fetching

Past Incidents

May 24, 2018

No incidents reported today.

May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

Upstream Network Impairment

Postmortem - Read details
May 15, 09:42 EDT

Resolved - We identified a resource limit with one of our upstream telephony providers which was causing calls to fail. We've received confirmation from our provider that the limit has been increased and all functionality has now been restored.

We are working with our provider to determine appropriate next steps to ensure that this issue does not occur again.
May 14, 17:47 EDT

Update - We are continuing to monitor for any further issues.
May 14, 17:05 EDT

Update - We have identified the issue and are working with our upstream telephony provider to resolve.
May 14, 16:43 EDT

Update - We have moved the CallRail application back into emergency maintenance mode to force all calls to backup routing. We are continuing to work with our provider.
May 14, 16:12 EDT

Update - We are continuing to monitor for any further issues.
May 14, 15:29 EDT

Monitoring - The application has been restored and call connection rates are improving. We are continuing to monitor call outcomes and are working with our providers to determine the root cause.
May 14, 15:28 EDT

Update - We are continuing to investigate this issue.
May 14, 14:49 EDT

Update - We are still investigating an issue routing phone calls at our upstream telephony provider. For the time being we have put our application into emergency maintenance mode to force all calls to backup routing. We are continuing to work with our provider to restore connectivity.
May 14, 14:43 EDT

Investigating - Beginning at 1:30 est we have identified a decrease in calls complete in our upstream network providers. We are working with our upstream providers to restore connectivity for affected customers.
May 14, 14:08 EDT

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.