All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Uptime over the past 90 days. View historical uptime.
Application Dashboard Operational
Call Routing ? Operational
Backup Call Routing ? Operational
DNI and Keyword Tracking ? Operational
Call Recording ? Operational
Lead Center Operational
Mobile Operational
SMS ? Operational
90 days ago
99.98 % uptime
Today
Transcriptions Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Application Dashboard Uptime
Fetching
Dynamic Number Insertion Uptime
Fetching
Call Routing Uptime
Fetching
Call Recording Processing Latency
Fetching
Past Incidents
May 18, 2022
Transcription Delays
Resolved - This incident has been resolved.
May 18, 12:19 EDT
Update - We continue to monitor as previously failed transcripts catch up. and new calls are processing normally.
May 17, 10:10 EDT
Monitoring - Transcription processing has resumed as of 7pm ET. New calls are receiving transcriptions as usual. We are still working to restore transcriptions for calls that occurred during the outage.
May 16, 19:37 EDT
Investigating - Due to an issue with one of our upstream providers, call transcriptions are delayed for calls that completed 11:40am ET or later.
This is also impacting call recordings for customers with PII redaction enabled.
Please note that calls will be sent without transcriptions (and without recordings when PII redaction is enabled) in Webhooks and integrations like Salesforce and Hubspot until this issue is resolved.
May 16, 14:53 EDT
May 17, 2022
May 16, 2022
May 15, 2022
Backend system maintenance
Completed - The scheduled maintenance has been completed.
May 15, 03:11 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 15, 03:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 00:00 EDT
Scheduled - Call routing and backup call routing systems will be undergoing backend system maintenance during this time. There is potential for disruption to call routing during this time
May 13, 15:53 EDT
May 14, 2022

No incidents reported.

May 13, 2022
Google Ads integration data issue
Resolved - This incident has been resolved.
May 13, 16:46 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 12:37 EDT
Update - We have shipped a fix for the issue and will continue to monitor.
May 13, 11:36 EDT
Update - We have identified the issue and continue to work on a fix and will post an update by 2pm eastern today.
May 13, 11:03 EDT
Update - We have identified the issue and continue to work on a fix and will continue to update as available.
May 12, 17:28 EDT
Update - We have identified the issue and continue to work on a fix and will continue to update as available.
May 12, 13:33 EDT
Update - We have identified the issue and continue to work on a fix and will continue to update as available.
May 12, 09:10 EDT
Update - We have identified the issue and are currently working on a fix. We will post an update by tomorrow, May 12 at 10am.
May 11, 18:07 EDT
Update - We are continuing to work on a fix for this issue and will update as available.
May 11, 15:13 EDT
Identified - We have identified the issue and are currently working on a fix. We will continue to post updates as available.
May 11, 14:17 EDT
Investigating - We have identified an issue with our Google Ads integration, resulting in some conversion data not being updated for a subset of customers. We are currently investigating and will post updates as available.
May 11, 12:58 EDT
May 12, 2022
May 11, 2022
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

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