CallRail Status

All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Application Dashboard Operational

Call Routing Operational

Backup Call Routing Operational

DNI and Keyword Tracking Operational

Call Recording Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Application Dashboard Uptime

Fetching

Call Routing Uptime

Fetching

Past Incidents

Sep 19, 2019

No incidents reported today.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

Reporting Application Failing to Load

Resolved - The issue has been resolved and all notification and recording processes are operating normally.
Sep 17, 16:12 EDT

Update - The application dashboard and API have been restored. As we recover from the brief outage, recording processing and email notifications are slightly delayed.
Sep 17, 15:12 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 14:51 EDT

Investigating - We are currently investigating issues accessing the CallRail reporting application. Call routing and DNI are unaffected.
Sep 17, 14:49 EDT

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

DNI Failing to Load

Resolved - All metrics have looked stable since the last update, so we are now considering this incident resolved.
Sep 12, 19:39 EDT

Monitoring - Our engineering team has routed traffic around the affected systems, and at this point all traffic appears to be flowing normally. We're monitoring closely, but our internal tools all indicate little to no impact to end website visitors or our ability to display tracking phone numbers.
Sep 12, 17:37 EDT

Update - We are continuing to work on a fix for this issue.
Sep 12, 17:24 EDT

Update - We've downgraded this event to Degraded Performance, because we've determined that the vast majority of end website visitors have been unaffected. The swap.js script has correctly loaded for those visitors and tracking numbers have been displayed. We are still evaluating this closely however.
Sep 12, 17:12 EDT

Identified - We've identified a problem with our swap.js script failing to load on customer websites. This is currently preventing tracking phone numbers from swapping for new visitors who have not already visited the page recently.

Our team is working with our CDN provider to remediate this as quickly as possible, and we will update you as available here.
Sep 12, 16:41 EDT

Sep 11, 2019

Failure in DNI script

Resolved - The incident is now resolved and DNI should now be fully functional across the platform; we apologize for the inconvenience.
Sep 11, 17:06 EDT

Monitoring - A fix has been implemented, and we are monitoring the results; it may take a few minutes for the changes to propagate.
Sep 11, 16:41 EDT

Update - We are continuing to work on a fix for this issue.
Sep 11, 16:39 EDT

Identified - We have an identified a failure of our DNI Javascript and are working with our CDN provider to resolve. Call Routing and the Reporting Dashboard are unaffected.
Sep 11, 16:22 EDT

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.