All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Application Dashboard Operational
Call Routing ? Operational
Backup Call Routing ? Operational
DNI and Keyword Tracking ? Operational
Call Recording ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Application Dashboard Uptime
Fetching
Call Routing Uptime
Fetching
Backup Call Routing Uptime
Fetching
Past Incidents
Apr 21, 2019

No incidents reported today.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019
Resolved - The root cause of the issue has been identified and resolved. All calls are now routing normally.

When the incident occurred, we moved calls from the impacted system to a failover system, which continued to route calls as normal. However, during this process, we identified that approximately 20% of tracking numbers were not able to be moved and continued to experience problems. We have identified the cause of that issue as well and are working to correct it.
Apr 18, 11:59 EDT
Update - Fixes have been deployed and calls are routing normally. We're continuing to monitor for errors.
Apr 18, 11:22 EDT
Monitoring - We've rerouted call traffic to the backup call routing application and performance is back to normal as of 10:23 EDT. We're continuing to investigate the root cause.
Apr 18, 10:42 EDT
Investigating - We are currently investigating degraded performance in our call routing application.
Apr 18, 10:25 EDT
Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.