CallRail Status

All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Application Dashboard Operational

Call Routing Operational

Backup Call Routing Operational

DNI and Keyword Tracking Operational

Call Recording Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Application Dashboard Uptime

Fetching

Dynamic Number Insertion Uptime

Fetching

Call Routing Uptime

Fetching

Call Recording Processing Latency

Fetching

Past Incidents

Feb 17, 2020

No incidents reported today.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

We are investigating reports of calls failing

Resolved - This incident has been resolved.
Feb 14, 12:58 EST

Monitoring - A fix has been implemented upstream. We are continuing to monitor.
Feb 14, 12:34 EST

Identified - We have identified an issue with our upstream telephony provider. To attempt to mitigate the issue, we are adjusting our routing configuration to use other carriers where possible. We are continuing to monitor our metrics.
Feb 14, 10:40 EST

Investigating - An upstream call routing provider is reporting elevated errors routing calls.
Feb 14, 10:29 EST

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

Application dashboard performance issue

Resolved - This incident has been resolved.
Feb 6, 19:21 EST

Update - We're seeing no additional issues from this incident, so we consider this issue resolved at this time.
Feb 6, 17:00 EST

Monitoring - Application availability is back to normal, and we're monitoring closely to ensure no further problems.
Feb 6, 15:52 EST

Identified - We've isolated the problem to a poorly performing database query and are current rolling back this change.
Feb 6, 15:46 EST

Investigating - Our monitoring systems are indicating performance problems with our application dashboard and we are currently investigating. Call routing and DNI is unaffected.
Feb 6, 15:25 EST

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

Feb 3, 2020

No incidents reported.