Scheduled
CallRail will be performing system-wide maintenance, beginning Monday, February 23, at 10 pm ET and ending Tuesday, February 24, at 1 am ET (3:00 - 6:00 UTC).
During the scheduled 3-hour outage:
- Access to CallRail reporting, messaging, API, and Lead Center will be disabled during this time.
- Calls forwarded to a non-CallRail number will continue to route, but softphone availability will be impacted. This means if you usually receive or make calls in Lead Center, you will be unable to do so during the scheduled maintenance window. If you will need to receive calls during the scheduled maintenance window, we recommend that your Call Flows forward unanswered calls to voicemail or an outside phone number.
- Calls to Voice Assist will continue to route successfully.
- Notifications, call recordings, and transcriptions (including missed inbound calls) will be delayed but will be available shortly after maintenance is completed.
- If you are attempting to sign up for a new account or a free trial of CallRail during the scheduled maintenance window, you will receive an error message.
CallRail is committed to providing stable and reliable service as your business continues to grow, and this system-wide maintenance is a part of that commitment. The maintenance window was chosen to reduce downtime during normal operating hours. We apologize for any inconvenience this maintenance may cause.
Posted Feb 18, 2026 - 13:12 EST
This scheduled maintenance affects: Call Tracking (CallRail Web Application, Call Routing, Backup Call Routing, DNI and Keyword Tracking, Tracker Creation, CallRail Call Tracking Mobile App, CallRail Wordpress Plugin, Google Ads Call Details Forwarding), Lead Center (Lead Center General, Lead Center Web Application, Softphone, Lead Center Mobile App, Web Chat), Text messaging (SMS, MMS), Integrations (API, Webhooks, Google Analytics, Google Ads, Google Call Details Forwarding, Hubspot, Other Integrations), Mobile App (iOS, Android), and Call Recording, Call Transcription, Web Form Capture, Email Notifications, Reports, Voice Assist, Conversation Intelligence, Convert Assist.