A change on September 7th, 2021 to our application caused cache load for one service to begin increasing. It reached its limit on September 15, 2021, resulting in an impact to CallRail and Lead Center web interface functionality. This did not impact Call Tracking services beyond a brief delay in processing.

In response, our team increased cache load capacity for the affected application. This restored full functionality in the web interface and remediated the event processing delay. We continue to monitor the affected application. We are also implementing additional policies and monitoring around cache load management.