DNI slow performance

Incident Report for CallRail

Resolved

This incident has been resolved.

Posted Nov 11, 2022 - 03:02 EST

Monitoring

A fix for this issue has been implemented and we are monitoring the results.

Posted Nov 11, 2022 - 02:47 EST

Investigating

We are investigating an issue causing very slow performance for Dynamic Number Insertion (number swap); this may cause numbers not to swap in a timely manner, and may impact other services provided via our website script, such as form capture.

Posted Nov 10, 2022 - 23:03 EST

This incident affected: Call Tracking (DNI and Keyword Tracking) and Web Form Capture.