Delay in transcript processing

Incident Report for CallRail

Resolved

This incident has been resolved.

Posted Jul 05, 2023 - 15:45 EDT

Monitoring

The vendor has implemented a fix and we are monitoring transcriptions as they continue to process.

Posted Jul 05, 2023 - 13:13 EDT

Identified

Our monitoring has revealed increased delays in call transcript availability. Our upstream vendor has identified the issue and is working on a fix. Customers with email notifications for calls will see some of those emails arrive without call transcripts (in order to ensure notifications arrive in a timely fashion), but transcripts will be available in the dashboard when the issue has been resolved. Automation rules dependent on transcript analysis will also be delayed.

Posted Jul 05, 2023 - 12:34 EDT

This incident affected: Call Transcription.