A fix has been implemented upstream. We are continuing to monitor.
Posted Feb 14, 2020 - 12:34 EST
We have identified an issue with our upstream telephony provider. To attempt to mitigate the issue, we are adjusting our routing configuration to use other carriers where possible. We are continuing to monitor our metrics.
Posted Feb 14, 2020 - 10:40 EST
An upstream call routing provider is reporting elevated errors routing calls.
Posted Feb 14, 2020 - 10:29 EST
This incident affected: Call Routing and Backup Call Routing.