Degraded Application Dashboard Performance

Incident Report for CallRail

Resolved

This incident has been resolved. No application downtime was logged.

Posted Aug 02, 2019 - 18:09 EDT

Monitoring

We have isolated the problem to a poorly performing database query, and have implemented a fix. We are currently monitoring to ensure performance remains normal.

Posted Aug 02, 2019 - 17:09 EDT

Investigating

We are currently investigating a performance issue causing slow response times for the application dashboard. Our engineering team is working to identify the root cause.

Call routing and DNI is unaffected.

Posted Aug 02, 2019 - 15:58 EDT

This incident affected: Call Tracking (CallRail Web Application).