On November 22, 2022, a new version (v2.0.1) of the Lead Center iOS app was released to the App Store. There were changes made to the app to better support functionality when the app had been force closed by the user and to better support how calls are handled by the app. The release was thoroughly tested on multiple devices and OS versions by engineering, QA, and the product team with no issues. As the app started to scale up in production across a larger set of users, some users began to experience issues, resulting in one key impact:
The was resolved by updating the app so that it registers with the notification server as early in its lifecycle as possible. This ensures that if the app is force closed, it will still receive an inbound call notification and restart so it can accept the call. Version 2.0.2 has now be released to the App Store for download.
We are continuing to work on an additional issue that limits access to the active call screen after the app has been forced closed. For this reason, we continue to recommend not force closing the app to ensure the best experience.