Transcription Delays

Incident Report for CallRail

Resolved

This incident has been resolved.
Posted May 18, 2022 - 12:19 EDT

Update

We continue to monitor as previously failed transcripts catch up. and new calls are processing normally.
Posted May 17, 2022 - 10:10 EDT

Monitoring

Transcription processing has resumed as of 7pm ET. New calls are receiving transcriptions as usual. We are still working to restore transcriptions for calls that occurred during the outage.
Posted May 16, 2022 - 19:37 EDT

Investigating

Due to an issue with one of our upstream providers, call transcriptions are delayed for calls that completed 11:40am ET or later.
This is also impacting call recordings for customers with PII redaction enabled.
Please note that calls will be sent without transcriptions (and without recordings when PII redaction is enabled) in Webhooks and integrations like Salesforce and Hubspot until this issue is resolved.
Posted May 16, 2022 - 14:53 EDT
This incident affected: Call Recording and Call Transcription.