Degraded reporting application performance

Incident Report for CallRail

Resolved

This incident has been resolved. During this performance degradation, CallRail stopped automatically detecting duplicate form submissions. We have restored this functionality and reprocessed duplicate detection for all forms submitted during the incident.

Posted Jun 21, 2019 - 15:56 EDT

Identified

We've identified the cause of the performance issue and have deployed code changes to mitigate the problem. Application performance is improving.

Posted Jun 21, 2019 - 12:50 EDT

Investigating

We are currently investigating slow performance of the CallRail reporting application. Call routing, recording and DNI are unaffected.

Posted Jun 21, 2019 - 11:51 EDT

This incident affected: Call Tracking (CallRail Web Application).