Long delay in call recording availability

Incident Report for CallRail

Resolved

This incident has been resolved.

Posted Nov 29, 2021 - 16:21 EST

Identified

Our data indicates current degraded call recording performance is due to slow performance at one of our telephony providers, perhaps related to high post-holiday volume on their network. We are pursuing the issue with our vendor and will continue to investigate workarounds to minimize customer impact.

Posted Nov 29, 2021 - 13:42 EST

Investigating

We are investigating an issue that is causing a delay in the availability of call recordings. Caller ID data for Lead Center calls are also impacted.

Posted Nov 29, 2021 - 12:38 EST

This incident affected: Lead Center (Lead Center General) and Call Recording.