At about 10:40 am on 11/30, CallRail began experiencing an issue that led to customers experiencing latency, transcript and recording delays, and Lead Center connection problems.
We recently completed an infrastructure upgrade that will enable us to simplify our platform and deploy processes as well as improve our ability to add new functionality to these existing services quickly. This is critical for stability and scalability.
As part of this upgrade, we needed to balance the number of resources available and DB connections provisioned to meet the needs to customer and internal infrastructure requests.
Going forward, with the initial resource adjustment complete, our monitoring will allow these adjustments to happen without customer impact.