The upstream vendor has resolved the issue and we are seeing performance for all affected products return to normal.
Posted Sep 01, 2026 - 19:24 EDT
Update
The upstream vendor has resolved the outage and we are seeing performance for most products return to normal. However, Customers may still experience delays with Call Recording availability as our system works to process the backlog of recordings that occurred during the vendor outage.
Posted Sep 01, 2026 - 15:53 EDT
Update
We are continuing to monitor for any further issues.
Posted Sep 01, 2026 - 13:29 EDT
Monitoring
We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts:
- Call Performance - Call Recording Availability
We sincerely apologize for any disruption this may cause.
Posted Sep 01, 2026 - 13:01 EDT
This incident affected: Call Tracking (CallRail Web Application, Call Routing), Lead Center (Lead Center General), and Call Recording, Voice Assist.