Application dashboard performance issue

Incident Report for CallRail

Resolved

This incident has been resolved.

Posted Feb 06, 2020 - 19:21 EST

Update

We're seeing no additional issues from this incident, so we consider this issue resolved at this time.

Posted Feb 06, 2020 - 17:00 EST

Monitoring

Application availability is back to normal, and we're monitoring closely to ensure no further problems.

Posted Feb 06, 2020 - 15:52 EST

Identified

We've isolated the problem to a poorly performing database query and are current rolling back this change.

Posted Feb 06, 2020 - 15:46 EST

Investigating

Our monitoring systems are indicating performance problems with our application dashboard and we are currently investigating. Call routing and DNI is unaffected.

Posted Feb 06, 2020 - 15:25 EST

This incident affected: Call Tracking (CallRail Web Application).