High call event load

Incident Report for CallRail

Resolved

This incident has been resolved.

Posted Oct 26, 2021 - 14:56 EDT

Monitoring

We have identified and addressed this issue, and continue to monitor the status of the platform to ensure it does not recur.

Posted Oct 26, 2021 - 12:44 EDT

Investigating

We are currently investigating high call event load on our services that is causing delayed call routing and reduced availability of caller ID data.

Posted Oct 26, 2021 - 11:35 EDT

This incident affected: Call Routing, Call Recording, and Lead Center.