Issues with Lead Touchpoint Creation
Incident Report for CallRail
Our engineers have finished each of the tasks associated with this and the issue is now resolved.
Posted Mar 25, 2024 - 21:15 EDT
The fix has resolved the issue and tasks to backfill missing data are continuing to run. We will post a final update when these tasks are complete.
Posted Mar 22, 2024 - 19:07 EDT
Earlier this afternoon we discovered an issue related to attribution data (source, medium, campaign, keywords, landing page, etc).
Impacts of issue include
* Email notifications (for calls, texts, and forms) being sent without attribution data
* Integration events being sent without attribution data or in some cases, not sent at all
* Attribution data not sent in the responses for API calls
* Attribution data not showing or incomplete in the app dashboard - home page, caller timeline, activity logs, reports
* Lead attribution data not showing in Lead Center when handling calls, forms, and texts

Our engineers have implemented a fix and are now standing by as they continue to monitor for any latent concerns.
Posted Mar 22, 2024 - 18:05 EDT
We've identified the cause of the issue and are working to implement a fix.
Posted Mar 22, 2024 - 17:06 EDT
We are investigating possible interruption in the creation of Lead Touchpoints are investigating the cause.
Posted Mar 22, 2024 - 16:12 EDT
This incident affected: Call Tracking (CallRail Web Application) and Lead Center (Lead Center Web Application).