Lead Center Beta Outage

Incident Report for CallRail

Resolved

This incident has been resolved. During the routing outage calls that were routed to agents should show on the call log for follow up.

Posted Aug 03, 2020 - 17:14 EDT

Monitoring

A fix has been implemented and we are monitoring the results. During the routing outage calls that were routed to agents should show on the call log for follow up.

Posted Aug 03, 2020 - 16:28 EDT

Identified

We are experiencing disruption of service related to the Lead Center beta product; we are actively investigating this issue. During this time calls are not routing through the web application.

Posted Aug 03, 2020 - 15:50 EDT

This incident affected: Call Tracking (Call Routing).