Call Routing Failures

Incident Report for CallRail

Resolved

This incident has been resolved.

Posted Aug 08, 2019 - 12:44 EDT

Update

We are continuing to monitor for any further issues.

Posted Aug 08, 2019 - 11:36 EDT

Monitoring

Internal monitoring shows that the issue is fully resolved, and no new calls are failing to connect. We are continuing to monitor.

Posted Aug 08, 2019 - 11:34 EDT

Update

A fix has been deployed and continues to roll out to impacted customers; we are monitoring failures and will update when the issue is completely resolved.

Posted Aug 08, 2019 - 11:27 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 08, 2019 - 10:42 EDT

Investigating

We are currently investigating failures in our call routing system.

Posted Aug 08, 2019 - 10:37 EDT

This incident affected: Call Tracking (Call Routing).