CallRail Dashboard Unavailable

Incident Report for CallRail

Resolved

This incident has been resolved.

Posted Feb 16, 2023 - 12:01 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 16, 2023 - 11:23 EST

Investigating

We're aware that the dashboard and application are unavailable right now. Calls are routing successfully if they are not routed to Lead Center Agents and Teams. As the application is currently unavailable, Lead Center Agents & Teams are unable to answer calls.

Posted Feb 16, 2023 - 11:21 EST

This incident affected: Call Tracking (CallRail Web Application, Call Routing) and Lead Center (Lead Center General, Lead Center Web Application).