Our infrastructure provider, AWS, is reporting all issues resolved on their end. We will continue to monitor for any residual issues.
Posted Oct 20, 2025 - 19:16 EDT
Update
We continue to monitor for intermittent issues as our upstream infrastructure provider, AWS, works toward full stability. We are actively working to mitigate residual effects wherever possible.
While active calls are routing and tracking data is being captured, some customers are currently experiencing latency across services.
Posted Oct 20, 2025 - 17:29 EDT
Update
We continue to monitor for intermittent issues as our upstream infrastructure provider, AWS, works toward full stability. We are actively working to mitigate residual effects wherever possible.
While active calls are routing and tracking data is being captured, some customers are currently experiencing latency across services.
Posted Oct 20, 2025 - 15:00 EDT
Update
All CallRail services are currently performing as intended. We continue to monitor closely due to ongoing challenges in scaling additional infrastructure, but there is no known customer-facing impact at this time.
Posted Oct 20, 2025 - 10:23 EDT
Monitoring
CallRail's infrastructure has recovered and our primary systems are back online. Some of our upstream providers are still recovering.
At this time most calls are routing as expected, although with minor audio degradation effects. We continue to monitor closely to ensure no lingering issues remain.
Posted Oct 20, 2025 - 07:45 EDT
Update
The infrastructure provider is working on a resolution and expecting gradual recovery of services. We are continuing to monitor the infrastructure provider's status page. Disruptions to CallRail app may persist during this time. We will continue to provide updates as we have more information to share.
Posted Oct 20, 2025 - 05:45 EDT
Identified
We have identified the issue- the infrastructure provider has reported errors and is currently working on resolving these. We are closely monitoring their status page for updates. Several CallRail services, including, but not limited to call tracking, API, and DNI, are affected. We sincerely apologize for the disruption.
Posted Oct 20, 2025 - 04:53 EDT
Update
We've identified an issue with our infrastructure provider. We are investigating possible solutions.
Posted Oct 20, 2025 - 04:02 EDT
Investigating
There are likely issues logging in to the CallRail web app and mobile app. We are aware of these issues and are taking rapid action to resolve the situation. Aside from being able to log in, here are additional impacts you may be experiencing:
Calls forwarded to a non-CallRail number will continue to route, but softphone availability is impacted.
The web dashboard is currently unavailable. However, calls, texts, and chats will continue to be tracked. Similarly, call recordings and notifications will be delayed, but will be available once the issue is resolved.
Form data may not be captured by CallRail during this issue, but will still be collected by any external form providers.
Your ability to track and receive calls and other transactions is of critical importance to us at CallRail. We are actively working on a resolution and apologize for any disruptions you are experiencing related to this issue.
Posted Oct 20, 2025 - 03:47 EDT
This incident affected: Call Tracking (CallRail Web Application, Call Routing, Backup Call Routing, DNI and Keyword Tracking), Lead Center (Lead Center General), Integrations (API, Webhooks), and Call Recording, Email Notifications, Voice Assist.