Google Ads disruption of service

Incident Report for CallRail

Resolved

This incident has been resolved.
Posted Jun 12, 2025 - 17:23 EDT

Update

Google appears to have fixed the issue; we are continuing to monitor for any impacts.
Posted Jun 12, 2025 - 17:01 EDT

Monitoring

Google appears to have fixed the issue; we are continuing to monitor for any impacts.
Posted Jun 12, 2025 - 16:55 EDT

Update

Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration.

Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform.

We are closely monitoring the fix and will report when service is restored for all customers.
Posted Jun 12, 2025 - 14:17 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 12, 2025 - 14:16 EDT

Identified

Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration.

Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform.

We are closely monitoring the fix and will report when service is restored for all customers.
Posted Jun 12, 2025 - 14:12 EDT
This incident affected: Integrations (Google Ads).