Transcriptions API Timeout

Incident Report for CallRail

Resolved

This incident has been resolved.
Posted Aug 20, 2026 - 11:25 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 20, 2026 - 10:58 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 20, 2026 - 10:20 EDT

Update

We are continuing to investigate this issue.
Posted Aug 20, 2026 - 10:17 EDT

Investigating

We are currently investigating this issue.
Posted Aug 20, 2026 - 10:13 EDT
This incident affected: Call Transcription and Conversation Intelligence.