Failure in DNI script

Incident Report for CallRail

Resolved

The incident is now resolved and DNI should now be fully functional across the platform; we apologize for the inconvenience.
Posted Sep 11, 2019 - 17:06 EDT

Monitoring

A fix has been implemented, and we are monitoring the results; it may take a few minutes for the changes to propagate.
Posted Sep 11, 2019 - 16:41 EDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 11, 2019 - 16:39 EDT

Identified

We have an identified a failure of our DNI Javascript and are working with our CDN provider to resolve. Call Routing and the Reporting Dashboard are unaffected.
Posted Sep 11, 2019 - 16:22 EDT
This incident affected: Call Tracking (DNI and Keyword Tracking).
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