Delay in processing call events

Incident Report for CallRail

Resolved

From 9:30 pm to 10:00 pm Eastern time, planned maintenance activity resulted in an unanticipated delay in processing call events. During this time, access to call recordings and notifications was delayed, Lead Center users did not receive full caller context data, and some manual changes to call records (via the web application or the API) failed and returned errors. Processing of those events has now caught up, and call recordings and notifications for the impacted calls have been delivered.

Posted Oct 04, 2023 - 21:30 EDT