Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 01, 2023 - 23:01 EDT
CallRail will be performing system-wide maintenance, leading to a scheduled 2-hour outage beginning Friday, September 1 at 23:00 EDT and ending on Saturday, September 2 at 01:00 EDT (03:00-05:00 UTC.)
During the planned outage: CallRail customers will be unable to log in to the web app or mobile apps.
Calls forwarded to a non-CallRail number will continue to route, but softphone availability will be impacted. This means if you usually receive or make calls in Lead Center, you will be unable to do so during the scheduled maintenance window. If you anticipate needing to receive calls in Lead Center from September 1 at 23:00 EDT to Saturday, September 2 at 01:00 EDT, we urge you to ensure that your Call Flows forward unanswered calls to voicemail or an outside phone number.
The web dashboard will be unavailable, but calls, texts, and chats will continue to be tracked. Similarly, call recordings and notifications will be delayed, but available after maintenance is completed.
Form data will not be captured by CallRail during this window, but will still be collected by any external form providers.
CallRail is committed to providing stable and reliable service as your business continues to grow, and this system-wide maintenance is a part of that commitment. The maintenance window was chosen to reduce downtime during normal operating hours. We apologize for any inconvenience this outage may cause.
Posted Aug 31, 2023 - 10:55 EDT
This scheduled maintenance affected: Call Tracking (CallRail Web Application, Tracker Creation, CallRail Call Tracking Mobile App), Lead Center (Lead Center General, Lead Center Web Application, Softphone, Lead Center Mobile App, Web Chat, SMS, MMS), Integrations (API, Webhooks, Google Analytics, Google Ads, Google Call Details Forwarding, Hubspot, Other Integrations), and Web Form Capture, Email Notifications, Reports.