Service Partner Outage

Incident Report for CallRail

Resolved

Our service partner has resolved their incident. All functionality should be operational again.

Posted Nov 08, 2022 - 13:46 EST

Update

We are monitoring services as they slowly recover back to normal performance, as well as monitoring the status of the fix from our service partner.

Posted Nov 08, 2022 - 11:49 EST

Monitoring

One of our service partners is experiencing intermittent outage and downtime, which is causing downstream impacts across the CallRail product. Customers may experience error alerts or missing lead data in Lead Center desktop and mobile apps, as well as faulty notifications for Call/SMS alerts

Posted Nov 08, 2022 - 10:25 EST

This incident affected: Call Tracking (CallRail Web Application) and Lead Center (Lead Center General, Lead Center Web Application, Lead Center Mobile App).