Delayed Call Recordings

Incident Report for CallRail

Resolved

This incident has been resolved.

Posted Dec 02, 2019 - 19:21 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 02, 2019 - 18:34 EST

Identified

We have identified an issue with call recording delays and are currently working through the backlog of delayed recordings.

Posted Dec 02, 2019 - 16:33 EST

Update

We are continuing to investigate this issue and will provide updates as soon as possible.

Posted Dec 02, 2019 - 15:19 EST

Investigating

We are currently investigating delays in the processing of call recordings. Call routing and DNI are unaffected.

Posted Dec 02, 2019 - 13:08 EST

This incident affected: Call Recording.