Call Routing Issues

Incident Report for CallRail

Resolved

At this time we have seen no further issues, so we are considering this incident resolved.

Posted Nov 05, 2018 - 13:34 EST

Monitoring

Our upstream provider service has recovered. Calls are connecting normally. We will continue to monitor internal metrics.

Posted Nov 05, 2018 - 12:12 EST

Update

We are continuing to investigate this issue.

Posted Nov 05, 2018 - 11:37 EST

Investigating

One of our upstream carriers is reporting intermittent problems connecting calls, leading to failed calls in CallRail. We will update here as we learn more.

Posted Nov 05, 2018 - 11:24 EST

This incident affected: Call Tracking (Call Routing, Backup Call Routing) and Call Recording.