At this time we have seen no further issues, so we are considering this incident resolved.
Posted 8 months ago. Nov 05, 2018 - 13:34 EST
Monitoring
Our upstream provider service has recovered. Calls are connecting normally. We will continue to monitor internal metrics.
Posted 8 months ago. Nov 05, 2018 - 12:12 EST
Update
We are continuing to investigate this issue.
Posted 8 months ago. Nov 05, 2018 - 11:37 EST
Investigating
One of our upstream carriers is reporting intermittent problems connecting calls, leading to failed calls in CallRail. We will update here as we learn more.
Posted 8 months ago. Nov 05, 2018 - 11:24 EST
This incident affected: Call Routing, Backup Call Routing, and Call Recording.