Call Routing Failures

Incident Report for CallRail

Resolved

We encountered a performance issue during upgrades to our call routing infrastructure. About 20% of calls routing between 11:12 and 11:30 Eastern Time were not able to connect. All functionality has now been restored.

Posted Apr 14, 2020 - 13:17 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 14, 2020 - 12:00 EDT

Update

We are continuing to investigate this issue.

Posted Apr 14, 2020 - 11:31 EDT

Investigating

We are currently investigating failures in our call routing system

Posted Apr 14, 2020 - 11:30 EDT

This incident affected: Call Tracking (Call Routing).