CallRail is performing system-wide maintenance, resulting in a scheduled outage of up to 4 hours on Monday, August 25 2025 from 22:00 EST to 02:00 EST on Tuesday, August 26 (02:00-06:00 UTC).
During the scheduled maintenance: - Access to CallRail reporting, messaging, API, and Lead Center will be disabled during this time. - Calls forwarded to a non-CallRail number will continue to route, but softphone availability will be impacted. This means if you usually receive or make calls in Lead Center, you will be unable to do so during the scheduled maintenance window. If you anticipate needing to receive calls during the maintenance window, we urge you to ensure that your Call Flows forward unanswered calls to voicemail or an outside phone number. - Calls to Voice Assist will continue to route successfully. - Notifications, call recordings, and transcriptions (including missed inbound calls) will be delayed, but available shortly after maintenance is completed.
Posted Aug 20, 2025 - 14:44 EDT
This scheduled maintenance affects: Call Tracking (CallRail Web Application, Tracker Creation, CallRail Call Tracking Mobile App), Lead Center (Lead Center General, Lead Center Web Application, Softphone, Lead Center Mobile App, Web Chat), Integrations (API), Mobile App (iOS, Android), and Web Form Capture, Reports, API.