As of 1:36am EST, error rates have returned to normal and all calls are routing normally. This issue has been resolved.
Posted Dec 02, 2023 - 02:16 EST
Update
We are continuing to monitor systemwide performance. Performance continues to improve however we are still experiencing elevated error rates for call routing.
Posted Dec 02, 2023 - 01:35 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 02, 2023 - 00:21 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 02, 2023 - 00:14 EST
This incident affected: Call Tracking (CallRail Web Application, Tracker Creation, CallRail Call Tracking Mobile App, CallRail Wordpress Plugin), Lead Center (Lead Center General, Lead Center Web Application, Softphone, Lead Center Mobile App, Web Chat, SMS, MMS), and Call Recording, Call Transcription, Web Form Capture, Email Notifications, Reports.