Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 16, 2025 - 21:00 EST
Scheduled
CallRail is performing system-wide maintenance, resulting in a scheduled outage of up to 4 hours on Thursday, January 16 from 21:00 EST to 01:00 EST on Friday, January 17 (02:00-06:00 UTC).
During the scheduled maintenance: - Customers will be unable to log in to the Lead Center web and mobile apps. - Calls forwarded to a non-CallRail number will continue to route, but softphone availability will be impacted. This means if you usually receive or make calls in Lead Center, you will be unable to do so during the scheduled maintenance window. If you anticipate needing to receive calls during the maintenance window, we urge you to ensure that your Call Flows forward unanswered calls to voicemail or an outside phone number. - The web dashboard will be unavailable, but calls, texts, and chats will continue to be tracked. Similarly, notifications, call recordings, and transcriptions (including missed inbound calls) will be delayed, but available after maintenance is completed.
Posted Jan 14, 2025 - 16:05 EST
This scheduled maintenance affected: Call Tracking (CallRail Web Application, Call Routing, Backup Call Routing, DNI and Keyword Tracking, Tracker Creation, CallRail Call Tracking Mobile App, CallRail Wordpress Plugin), Lead Center (Lead Center General, Lead Center Web Application, Softphone, Lead Center Mobile App, Web Chat), Text messaging (SMS, MMS), Integrations (API, Webhooks, Google Analytics, Google Ads, Google Call Details Forwarding, Hubspot, Other Integrations), and Call Recording, Call Transcription, Web Form Capture, Email Notifications, Reports.