All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Uptime over the past 90 days. View historical uptime.
Call Tracking Operational
90 days ago
100.0 % uptime
Today
CallRail Web Application Operational
Call Routing ? Operational
Backup Call Routing ? Operational
DNI and Keyword Tracking ? Operational
Tracker Creation Operational
90 days ago
100.0 % uptime
Today
CallRail Call Tracking Mobile App Operational
90 days ago
100.0 % uptime
Today
CallRail Wordpress Plugin ? Operational
90 days ago
100.0 % uptime
Today
Google Ads Call Details Forwarding Operational
90 days ago
100.0 % uptime
Today
Lead Center Operational
90 days ago
100.0 % uptime
Today
Lead Center General Operational
Lead Center Web Application Operational
90 days ago
100.0 % uptime
Today
Softphone Operational
90 days ago
100.0 % uptime
Today
Lead Center Mobile App Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
Call Recording ? Operational
Call Transcription Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.96 % uptime
Today
API Operational
90 days ago
99.86 % uptime
Today
Webhooks Operational
90 days ago
99.86 % uptime
Today
Google Analytics Operational
90 days ago
100.0 % uptime
Today
Google Ads Operational
90 days ago
100.0 % uptime
Today
Google Call Details Forwarding ? Operational
90 days ago
100.0 % uptime
Today
Hubspot Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Web Form Capture Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Text messaging Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
MMS Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
iOS Operational
90 days ago
100.0 % uptime
Today
Android Operational
90 days ago
100.0 % uptime
Today
Voice Assist Operational
90 days ago
99.81 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Application Dashboard Uptime
Fetching
Dynamic Number Insertion Uptime
Fetching
Call Routing Uptime
Fetching
Call Recording Processing Latency
Fetching
Oct 22, 2025

No incidents reported today.

Oct 21, 2025
Infrastructure outage impacts CallRail services
Resolved - This incident has been resolved.
Oct 21, 09:00 EDT
Update - Our infrastructure provider, AWS, is reporting all issues resolved on their end. We will continue to monitor for any residual issues.
Oct 20, 19:16 EDT
Update - We continue to monitor for intermittent issues as our upstream infrastructure provider, AWS, works toward full stability. We are actively working to mitigate residual effects wherever possible.

While active calls are routing and tracking data is being captured, some customers are currently experiencing latency across services.
Oct 20, 17:29 EDT
Update - We continue to monitor for intermittent issues as our upstream infrastructure provider, AWS, works toward full stability. We are actively working to mitigate residual effects wherever possible.

While active calls are routing and tracking data is being captured, some customers are currently experiencing latency across services.
Oct 20, 15:00 EDT
Update - All CallRail services are currently performing as intended. We continue to monitor closely due to ongoing challenges in scaling additional infrastructure, but there is no known customer-facing impact at this time.
Oct 20, 10:23 EDT
Monitoring - CallRail's infrastructure has recovered and our primary systems are back online. Some of our upstream providers are still recovering.

At this time most calls are routing as expected, although with minor audio degradation effects. We continue to monitor closely to ensure no lingering issues remain.
Oct 20, 07:45 EDT
Update - The infrastructure provider is working on a resolution and expecting gradual recovery of services. We are continuing to monitor the infrastructure provider's status page. Disruptions to CallRail app may persist during this time. We will continue to provide updates as we have more information to share.
Oct 20, 05:45 EDT
Identified - We have identified the issue- the infrastructure provider has reported errors and is currently working on resolving these. We are closely monitoring their status page for updates. Several CallRail services, including, but not limited to call tracking, API, and DNI, are affected. We sincerely apologize for the disruption.
Oct 20, 04:53 EDT
Update - We've identified an issue with our infrastructure provider. We are investigating possible solutions.
Oct 20, 04:02 EDT
Investigating - There are likely issues logging in to the CallRail web app and mobile app. We are aware of these issues and are taking rapid action to resolve the situation.
Aside from being able to log in, here are additional impacts you may be experiencing:

  • Calls forwarded to a non-CallRail number will continue to route, but softphone availability is impacted.
  • The web dashboard is currently unavailable. However, calls, texts, and chats will continue to be tracked. Similarly, call recordings and notifications will be delayed, but will be available once the issue is resolved.
  • Form data may not be captured by CallRail during this issue, but will still be collected by any external form providers.

Your ability to track and receive calls and other transactions is of critical importance to us at CallRail. We are actively working on a resolution and apologize for any disruptions you are experiencing related to this issue.
Oct 20, 03:47 EDT
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

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