All Systems Operational

About This Site

We monitor the CallRail platform 24/7 to ensure availability and performance. This page shows real-time information pulled from the same sources our engineering team uses for this monitoring. Details will be posted here if any issues arise.

If you're experiencing a service problem or need other assistance, please don't hesitate to contact us via support.callrail.com.

Uptime over the past 90 days. View historical uptime.
Call Tracking Operational
90 days ago
100.0 % uptime
Today
CallRail Web Application Operational
Call Routing ? Operational
Backup Call Routing ? Operational
DNI and Keyword Tracking ? Operational
Tracker Creation Operational
90 days ago
100.0 % uptime
Today
CallRail Call Tracking Mobile App Operational
90 days ago
100.0 % uptime
Today
CallRail Wordpress Plugin ? Operational
90 days ago
100.0 % uptime
Today
Lead Center Operational
90 days ago
99.99 % uptime
Today
Lead Center General Operational
Lead Center Web Application Operational
90 days ago
99.99 % uptime
Today
Softphone Operational
90 days ago
100.0 % uptime
Today
Lead Center Mobile App Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
Call Recording ? Operational
Call Transcription Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Google Analytics Operational
90 days ago
100.0 % uptime
Today
Google Ads Operational
90 days ago
100.0 % uptime
Today
Google Call Details Forwarding ? Operational
90 days ago
100.0 % uptime
Today
Hubspot Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Web Form Capture Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Text messaging Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
MMS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Application Dashboard Uptime
Fetching
Dynamic Number Insertion Uptime
Fetching
Call Routing Uptime
Fetching
Call Recording Processing Latency
Fetching
Apr 1, 2025
Call Log Export Issue
Resolved - This incident has been resolved.
Apr 1, 15:17 EDT
Monitoring - A fix has been implemented and we are monitoring the results. We appreciate your continued patience.
Apr 1, 13:03 EDT
Update - Our team is diligently pursuing solutions for the reported issue. We will continue to provide regular updates on our progress.
Apr 1, 11:45 EDT
Identified - We've identified the cause of the Call Log export and our engineers are working on a resolution. We will continue to make updates as they become available.
Apr 1, 10:01 EDT
Investigating - We're aware of an issue with exporting the Call Log. Our engineers are working diligently to identify the issue. We will make updates as they become available. Thank you for your patience.
Apr 1, 09:41 EDT
Mar 31, 2025
Investigating Isolated Call Routing Issues
Resolved - This incident has been resolved.
Mar 31, 13:41 EDT
Monitoring - A fix has been implemented and we're observing normal call routing performance.
Mar 31, 13:39 EDT
Identified - We have identified an issue with an upstream vendor that is impacting call routing for some customers. We are actively working with them to mitigate the situation. We sincerely apologize for any disruption this may cause.
Mar 31, 12:27 EDT
Investigating - We're currently investigating call routing failures affecting a small portion of calls. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as we learn more.
Mar 31, 11:45 EDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
SMS Messaging May be Delayed
Resolved - Issues with messaging and webhooks have now been resolved. All delayed messages should have been delivered and new messages are being delivered without delay.
Mar 18, 15:55 EDT
Update - We are continuing to work on a fix for this issue.
Mar 18, 15:12 EDT
Update - We are continuing to work on a fix for this issue.
Mar 18, 14:28 EDT
Update - We are continuing to work on a fix for this issue.
Mar 18, 14:26 EDT
Identified - We've identified an issue with SMS, causing some messaging to be delayed. Integration processing for SMS events, including Webhook events, is also delayed. We are currently implementing a resolution.
Mar 18, 14:26 EDT
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